Privacy Policy

1. Information We Collect

1.1 Account & Personal Data (Riders and Drivers)

Riders register with:

• First name and last name
• Username
• Email address
• Phone number
• Password (stored encrypted/hashed — we never store plain-text passwords)

Drivers register with:

• First name and last name
• Username
• Email address
• Phone number
• Password (stored encrypted/hashed)
• Preferred service type (Bike, Car, Car Max, CNG, etc.)
• Vehicle details: car model, production year, plate number, and color

1.2 Driver Verification Documents (Drivers Only)

After completing registration, drivers are required to upload verification documents on a separate step, including:

• National ID (NID) — front and back
• Driving license
• Other supporting documents as required

Our admin team reviews these documents before approving the driver account. A driver account only becomes active — able to access the driver home screen and receive ride requests — after admin approval. These documents are used solely for identity and eligibility verification, fraud prevention, and to meet legal/regulatory requirements. They are:

• Accessible only to authorized admin/verification staff
• Never shared with riders (riders only see the driver's name, rating, and vehicle model/plate/color)
• Stored in encrypted storage
• Retained while the driver account is active, and deleted after account closure unless we're legally required to retain them

1.3 Location Data (Riders and Drivers)

As a ride-sharing service, precise location data is essential to how Tiger Taxi works:

• Real-time location while requesting, matching, and taking a ride
• Pickup and drop-off locations
• Completed ride routes, distance, and time — retained so riders can view ride history and drivers can view trip records

During an active ride, the driver's live location is shared with the rider, and the rider's pickup location is shared with the driver.

1.4 Ride & Communication Data (Riders and Drivers)

• Ride requests and the vehicle/service type selected
• Notifications about ride status (requested, accepted, started, completed)
• In-app chat messages exchanged between rider and driver — stored only temporarily, from the start of a ride until it's completed. Once a ride is marked complete, the chat history is automatically and permanently deleted and is not retained on our servers.
• Optional ratings and reviews riders leave for drivers after a ride
• Optional tips riders choose to give drivers

1.5 Payment Data (Riders and Drivers)

Tiger Taxi supports two payment methods:

• SSLCommerz payment gateway — for online payments, card or mobile banking details are processed directly by SSLCommerz. We do not store card numbers or sensitive payment credentials; we only retain transaction status and transaction IDs needed for receipts, payouts, and support.
• Cash — paid directly to the driver; in this case we only record that the ride's payment method was cash.

1.6 Device & Notification Data (Riders and Drivers)

• OneSignal Player ID, used to send push notifications (ride accepted, ride started, document approval status, etc.)

2. How We Use Your Information

We use the information we collect for purposes including:

• Operating and maintaining the app, and matching riders with available drivers
• Verifying and approving driver accounts before they can accept rides
• Providing real-time ride tracking and status notifications
• Enabling in-app chat between riders and drivers during an active ride
• Processing payments through SSLCommerz and recording cash payments
• Showing ride history to riders and trip records to drivers
• Managing the ratings, review, and tip features
• Improving and expanding our app's features
• Sending service updates, safety alerts, and support communications
• Detecting and preventing fraud, and keeping the platform safe
• Meeting legal and regulatory obligations

3. Information Sharing

We do not sell your personal data. We may share limited information as follows:

• Between riders and drivers — once a ride is matched, necessary details (name, phone number, location, rating) are shared between the rider and driver so the ride can be completed. Driver verification documents (NID, license) are never shared with riders.
• Service providers — we work with trusted third-party providers (such as payment processing, push notifications, mapping, and cloud hosting) who help us operate the app. Any third parties we work with are required to keep your information secure and to use it only for the purpose of providing their service to us.

4. Data Retention

• Chat messages are automatically and permanently deleted as soon as a ride is completed.
• Ride history, reviews, and payment records are retained for as long as the account is active, and as needed for accounting or legal purposes.
• Driver verification documents are retained while the driver account is active and deleted after account closure, unless legally required to be kept longer.
• Account data is retained for as long as the account remains active. If you request account deletion, we delete your personal data except where we're legally required to retain certain records (e.g. transaction records).

5. Security of Your Data

We take reasonable, commercially acceptable measures to protect your data, including password encryption/hashing, secure (HTTPS/SSL) data transmission, and restricted access to sensitive documents.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with a revised "Last Updated" date, so we'd recommend checking back periodically.